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Return Policy

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Copyright © 2018 The Goat Farm. All rights reserved.

artwork and labels designed by Tiffany Everett

Our Return Policy

We take pride in the quality and craftsmanship of our goat milk products. This is a family business and it is important to us that our customers are happy with our products. Please take a moment to read our return policy. If you have any questions, email Mindy at mindy@goatfarmsoap.com

FOR ONLINE PURCHASES:

  • All items must be sent back to us in the same condition you received it and within 7 days of the date it was delivered to you.

  • Due to the nature of skincare products, refunds or exchanges are only accepted on unused and unopened products. Please understand you will need to pay shipping related to returning or exchanging items.

  • If you are returning an item that was damaged or we made a mistake, we will of course do our best to rectify the matter and pay for the shipping to return the item to us.

  • All returns must include proof of purchase in the form of a receipt or invoice.

FOR GIFTS AND GIFT CERTIFICATES:

  • Gifts can be returned for store credit within 14 days of purchase only if accompanied by a proof of purchase.

  • Gift cards are non-returnable, and non-refundable.

FOR CUSTOM ORDERS AND PRIVATE LABEL WORK:

  • Custom orders and private label work are both made to order and we cannot offer refunds on these items.

SALE ITEMS OR SOAP SECONDS:

  • We are sorry but we cannot offer refunds for sale items or soap seconds.